Sitel signs leading e-commerce solutions provider

Sitel, a leading global business process outsourcing (BPO) provider, today announced that it has signed a deal with a top e-commerce solutions provider to be the company’s exclusivecustomer care partner. Approximately 160 associates from one of Sitel’s Philippines contact centers will take in-bound calls and emails from customers who are using the client’s multi-channel, e-commerce solutions. The new client selected Sitel for its strong operating model, verifiable success in delivering value and experience supporting similar clients in the e-commerce vertical. The total contract value is estimated to be $10 million over 36 months. David Garner, president and chief executive officer for Sitel, said: “In today’s competitive marketplace, strategic companies recognize that the best way to grow a business is to ensure that their customers receive the best possible experience with every interaction. This new client has entrusted Sitel with this critical component of their business based on our award-winning portfolio and reputation for delivering value. We are proud to be selected as the company’s exclusive BPO provider and look forward to working closely with them as they cement their position as leaders in the e-commerce solutions industry.” Sitel provides customer care for the world’s leading brands, including more than 40 e-commerce companies across North America, EMEA, Latin America, Australia and New Zealand.