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Published: Wed, July 25, 2018
Medical | By Garry George

A transgender woman says a pharmacist refused to fill her hormone prescription

A transgender woman says a pharmacist refused to fill her hormone prescription

A transgender woman said she was humiliated after a pharmacist at an Arizona CVS refused to fill her hormone prescription in April.

Hall said she called the CVS customer service line twice.

"I was finally going to start seeing my body reflect my gender identity and the woman I've always known myself to be", Hall said.

But when she gave her prescription to the pharmacist, he denied her the medication without giving a reason, she wrote.

"CVS extends its honest apologies to Ms. Hall for her experience at our pharmacy in Fountain Hills, Arizona last spring", CVS said Friday on Twitter.

Hall wrote that her experience at a CVS in Fountain Hills was embarrassing and distressing. I didn't want to answer why I had been prescribed this hormone therapy combination by my doctor.

She said she "froze" and tried to hold back her tears.

This incident comes less than a month after another Arizona woman said a Walgreens pharmacist refused to fill her miscarriage prescription due to his "moral objection". Feeling as though she had no other options, she then filed a complaint with the Arizona State Board of Pharmacy on Thursday, according to the ACLU.

A pharmacist working for CVS in Arizona refused to fill a trans woman's hormone prescription and is no longer employed by the company, according to statements released from the woman, Hilde Hall, on Thursday and the company on Friday.

The pharmacist violated CVS policies and "does not reflect our values or our commitment to inclusion, non-discrimination, and the delivery of outstanding patient care".

Pop culture junkie. Dolly Parton once ruffled my hair and said I was "just the cutest thing ever".

Hall ended up getting her prescription filled at a local Walgreens, "where the medication was filled without question", she wrote.

CVS said the employee was sacked, and added it had not responded to Hall's complaints because of "an unintentional oversight".

Through training and written policies, the company needs to make it clear to their employees - especially their pharmacists - that transgender customers deserve respect. CVS would not clarify whether the pharmacist was sacked, telling HuffPost that it does not comment on employment decisions.

"So far what I have experienced is a lot of dirty looks and a lot of some people spitefully using the wrong pronouns", Inderrinden said.

The statement said, "CVS Health extends its honest apologies to Ms. Hall for her experience at our pharmacy in Fountain Hills, Arizona last spring".

Joshua Block, a Senior Staff attorney for the ACLU, remarked that he is glad CVS has taken the necessary steps to remedy the situation and stand up for the rights of transgender individuals, claiming that everyone has the right to receive the proper healthcare they require.

"This was the first time that she was starting with this medication", said Steve Kilar with ACLU Arizona.

DeAngelo added that CVS is making arrangements to speak with Hall.

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