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Published: Tue, May 08, 2018
Research | By Jennifer Evans

Apple has begun a free replacement iPhone X with troubled Face ID

Apple has begun a free replacement iPhone X with troubled Face ID

According to 9to5 Mac reports, Apple has sent a new support document to retail stores and Authorized Service providers.

Apple has also advised its support staff to attempt a fix of the rear camera for any iPhone X unit that is reported to be having issues with Face ID. If the issue is not resolved, perform a whole unit replacement instead of a same-unit display fix.

The iPhone X may be the best-selling smartphone in the first quarter, but it is far from being a ideal device.

It says that the faceID tech can be fixed if the rear camera is working fine.

Yes, it might sound a bit weird initially, but Apple is now repairing rear cameras which is technically fixing the rear cameras.

While Apple has always maintained that Face ID works as it was designed and remains more secure than fingerprint scanners, a recent internal memo obtained by MacRumors indicates that the system is not without flaws. Face ID operates, of course, through front-facing sensors; but it seems that the rear-facing camera is somehow connected to the front-facing one, with problems in the former causing the latter to occasionally stop functioning. Apple Stores and Apple Authorized Service Providers are authorized to replace your entire phone, instead of just the display (via MacRumors). The lenses differ on what they do. It's unclear what specific connection the Face ID system has with that camera assembly. The wide angle did those who worked and is joined to the front-facing camera.

Even though Apple addressed the problem internally, there's no public acknowledgment to the issue that has lurked around for months. Service providers will run audio diagnostics and if the message "device could not detect dock" or "accessory not supported" pops up then further work is required.

Apple is aware of a bug that affects some iPhone microphones during calls, according to reports. If it's not, the resellers can request Apple allow them to fix the problem despite there not being a warranty.

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