Published: Wed, May 16, 2018
Economy | By Melissa Porter

Apple faces class-action lawsuit over borked MacBook keyboards

Apple faces class-action lawsuit over borked MacBook keyboards

Apple has been Hit with an 8 Count Class Action claiming that the MacBook Pro's keyboard with its "Butterfly" mechanism is Defective.

The complaint alleges that a defect makes the keys prone to becoming unresponsive when minimal amounts of dust or debris accumulate under or around them.

Based on a barrage of reports from users, the keyboard design introduced in 2015 and then tweaked in 2017 is so delicate that it's much more likely to fail than the keyboards on older models.

The complaint also claims that Apple has been aware of the problem with its MacBook keyboards since shortly after the launch of the 2015 models but has failed to disclose the defect to customers. Both laptops feature the company's butterfly keyboard mechanism, an ultra low-profile switch advertised as both more responsive and robust than traditional scissor-type components. Repairs have been shown to be short-term affairs with the same problem cropping up multiple times.

The lawsuit says that Apple knew of the problem before launch. The keyboards don't look different from the previous ones but it's the mechanism underneath that has changed. Victims require Apple's damages and court costs, including the replacement of defective parts and devices, as well as the cost of those laptops.

Apple's fabled butterfly keyboard has caused issues that's been bugging customers since its inception. According to court documents, the keyboard design in a laptop or notebook is essential because typing remains the primary goal of the devices, over time. Apple's reinterpretation of the design switched to two hinges, cutting depth but also, the company promised, making for a more stable button. The keyboard defect compromises the MacBook's core functionality. According to the complainants, Apple did not alert them about this issue. Over 22,000 people have signed an online petition imploring Apple to recall and replace the MacBook keyboards.

Among other things, the suit accuses Apple of fraudulent concealment, and for violating California's Unfair Competition Law and Consumer Legal Remedies Act, the Magnuson-Moss Warranty Act and the Song-Beverly Consumer Warranty Act.

Affected users now seek damages, legal fees and demands that Apple not only publicly acknowledge the keyboard design flaw, but be ready to fix or replace defective units with reimbursements for those who have had to purchase replacement laptop units.

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