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Published: Tue, April 17, 2018
Economy | By Melissa Porter

Tech glitch hits Woolworths' point-of-sale system

Tech glitch hits Woolworths' point-of-sale system

By 5pm, Woolworths tweeted that all registers were back online and apologised for the outage. Many have left full trolleys behind.

"This was related to an update to our IT systems", Banducci said. "We apologise for the inconvenience this caused our customers".

Reports on social media showed customers being turned away or asked to abandon trolleys of groceries and leave stores during the outage.

The problem lasted for about 30 minutes, with some stores temporarily closed down to prevent more customers from coming in.

"Shoppers have been told to leave groceries in baskets in the aisle", one customer wrote on Twitter.

The day after an IT crash forced Woolworths stores around Australia to close, Adelaide Techguy Richard Pascoe says the supermarket giant needs to reassure customers. "We were all offered a box of chocolates".

Shoppers have taken to Facebook across Australia to complain about the outage, accusing the supermarket chain of "ruining dinner plans".

Registers have shut down with stores unable to make sales.

The ABC reached out to Woolworths for comment.

A million-dollar IT glitch was to blame for the outage which saw Woolworths' shoppers standing in line with full trolleys for up to an hour on Monday afternoon.

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