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Published: Sat, February 24, 2018
Research | By Jennifer Evans

Hundreds of accidental 911 calls being placed from Apple fix center

Hundreds of accidental 911 calls being placed from Apple fix center

The company said of the incidents: "We're aware of 911 calls originating from our Elk Grove fix and refurbishment facility".

Since October, emergency responders in Elk Grove and Sacramento County, California have received over 1,600 false alarm 911 calls coming from an Apple fix and refurbishing site in the area. The company is urgently working to stop further calls and distractions for dispatch employees dealing with real emergencies throughout the day.

Hopefully this gets resolved as soon as possible, but the fact that it has been going on since October doesn't give me all that much hope. Both devices are capable of making phone calls even when unattached to a cellular plan.

Emergency dispatchers in Elk Grove, Calif. have been dealing with a troubling problem over the past several months: a flood of erroneous emergency calls traced back to a nearby Apple fix facility.

Tap Emergency SOS, then turn Auto Call on or off.

"To them, it sounds like people talking about Apple, or devices or generally about maintenance and repairs". With an Apple fix center generally tasked with fixing faulty phones, it's clear that there are at least a few offending devices that are flooding police dispatchers with these fake 911 calls. But police have clearly stated that "public safety is not in danger" due to the situation.

According to CBSLocal Sacramento, an Apple spokesperson provided the following statement.

The issue is likely this SOS feature. If you hold the side button down for six seconds, the watch will call emergency services after a brief countdown period. Emergency SOS will call contacts and local emergency services after the sleep/wake button is pressed five times in rapid succession.

What's causing the massive volume of accidental calls to be made is unclear.

When you make a call with SOS, your iPhone automatically calls the local emergency number.

If you've accidentally triggered SOS on your own iPhone or Apple Watch, you can switch off the auto call feature-the source of these problematic 911 calls. Make sure you know where your iPhone is at all times, and that the buttons on the side of your phone aren't being held down accidentally.

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