Published: Thu, February 22, 2018
Research | By Jennifer Evans

Hastings and Bexhill's KFC's reopen following 'operational issue'

Hastings and Bexhill's KFC's reopen following 'operational issue'

A closed sign is seen outside a KFC restaurant near Ashford, England, Monday, Feb. 19, 2018.

And it wasn't the only one.

KFC tweeted that more than half its restaurants had reopened on Tuesday afternoon.

KFC last week switched its delivery contract from Bidvest to DHL.

While many questioned why staff couldn't buy elsewhere and keep the stores open till the supply chain problems are sorted, KFC's answer to that was "we won't compromise on quality, even if it means no fried chicken at all".

A spokesperson for KFC said they expected the number of store closures to fall in the coming days, as teams "work flat-out all hours to clear the backlog".

After switching to DHL to deliver its chicken, KFC has experienced "hiccups" which lead to a peak of 646 of its 900 United Kingdom stores being shut.

"The reasons for this unforeseen interruption of this complex service are being worked on".

"Equilibrium will soon be restored", the company said.

Some 450 of KFC'S 900 outlets in Britain remained close yesterday, following "operational issues" with new German delivery supplier DHL.

"After being told that there's no chicken, she defiantly said on the ITV News that she "'had to go to Burger King". About 80% of the brand's United Kingdom eateries are franchised.

KFC has promised that "the Colonel is working on it" - but there is no indication of when the stores will reopen.

"Three weeks ago KFC knew they had made a bad mistake, but by then it was too late".

Around 14 continue to be closed today in Greater Manchester as a statement released by the company said "We've brought a new delivery partner on board, but they've had a couple of teething problems".

DHL announced in November that it had been appointed alongside QSL to manage the supply and distribution of food products and packaging for more than 850 KFC restaurants throughout the UK.

Police in London joined them in tweeting the chicken shortage was "not a police matter" but neither force could confirm if it had received calls. "Within six months they [Burger King] were pleading with Bidvest Logistics to take it back".

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