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Published: Sun, February 11, 2018
Tech | By Dwayne Harmon

Google facing a lawsuit over original Pixel microphone issues

Google facing a lawsuit over original Pixel microphone issues

And unfortunately, with how many defects we've noticed in the Pixel 2, Google might be facing something identical a few years down the line.

Google's troubles with its Pixel smartphone range haven't yet come to an end as buyers of and have filed a class action lawsuit against the company regarding the sale of faulty mobile phone units.

Interestingly, Google acknowledged the issue and announced an investigation. However, agents claim that the defect occurred in only 1 percent of products sold and assured its customers that they would be addressing the issue immediately. The complaint alleges that even after individuals received their replacements, the defect persisted.

One of the advantages of having phones from Google's Nexus and Pixel line-up is the fact that your device is nearly always among the first to receive fresh updates and patches.

Google has been hit with a class-action lawsuit over hardware failures in its Pixel smartphones.

Past year saw Google introduce updated versions of the phones - the Google Pixel 2 and Pixel 2 XL - which were a critical success.

The company also offered replacement units for the defected devices.

"Dr. Weeks did not know that the Pixel phones have defective microphones when she bought her phone". The hidden image processing chip that is found inside of the Pixel 2 and Pixel 2 Xl is not the Pixel Visual core. That wasn't the case for the original Pixel, however.

Google, for its part, won't comment on pending litigation against it, but in a statement to Ars, it directs anyone who is experiencing issues and owns a device that's out-of-warranty to check out its help center to find out what they can do. Are you an original Pixel or Pixel XL owner? The Pixel 2 and Pixel 2 XL have been reported to have issues in voice messaging, speaker performance, bundled headphone adapters, fingerprint sensor performance, and audio performance. Pixel 2 and XL2 users have complained of burn-in and black image smudging with the phones' OLED displays, along with muted microphone problems.

Google's Pixel Visual core which is basically a custom chip created to help with HDR+ image processing seems to be missing for its own camera app.

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