Published: Sun, February 25, 2018
Economy | By Melissa Porter

BB&T Suffers Interruption In Service

BB&T Suffers Interruption In Service

"Due to a technical issue within our system, many of BB&T's banking services are unavailable this morning", a BB&T spokesman said in a statement Friday. Customers will still be able to use BB&T debit, credit and prepaid cards, the bank said.

The outage, which was first reported Thursday, affected the bank's online banking, mobile banking app and ATM services.

By Friday, Davis said automated Phone24 service and automated teller machines were available.

Company officials say they have no reason to believe the outage is a result of a cyber security breach.

According to company officials, the outage was caused by an equipment malfunction in one of their data centers.

"We are listening to our clients and we are committed to making this right", said Brian Davis, BB&T director of corporate communications.

They provided no further details on the source of the problem or exactly when full service would be restored.

"We are working diligently to restore all our banking services, and the recovery is well underway", BB&T said in a statement Friday afternoon.

Much of central North Carolina was impacted by the outage, along with the Washingto D.C., Atlanta and Philadelphia regions. The bank said balances and transactions will become current later in the day. We thank our clients for their patience and we will continue to provide updates here and on BB&T's Facebook and Twitter pages. We're also here to assist with any other challenges.

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