Published: Fri, November 10, 2017
Economy | By Melissa Porter

Online travel review site TripAdvisor confirms willingness to publish rape report

Online travel review site TripAdvisor confirms willingness to publish rape report

The badges will remain on the site for three months but will be kept up if "issues persist".

But when Love posted her experience on TripAdvisor, she says it was deleted and that the site repeatedly scrubbed the content telling her it violated the company's "family-friendly" policies. "We want consumers to see good and bad reviews of businesses", Carter said.

But Love soon commented on Kaufer's post that no one from the company had actually contacted her. Each had received thousands of reviews.

Kristie Love posted in 2010 that she had been raped by a security guard at the Iberostar Paraiso resort near Playa Del Carmen, and the stunning warning had been removed from TripAdvisor's reviews until this year.

TripAdvisor is now one of few reviewing portals to highlight sexual assault accusations, though similar services also add warnings for businesses caught in notoriety. Reviews in the past have been rejected on grounds of hearsay, as they would sometimes cite the opinion of someone else or include a medical diagnosis. "So, our new email communications will clearly articulate the phrase or sentences that are in violation of our policy, inviting the reviewer to make edits and resubmit their review", the TripAdvisor rep told The News. The report noted that "more than a dozen travelers from across the country have said TripAdvisor muzzled their first-hand stories of blackouts, rapes, and other ways they were injured while vacationing in Mexico". "Many of these incidents occur at night or during the early morning hours, in hotel rooms, or on deserted beaches, or through drugging of drinks".

After the accusations against Harvey Weinstein and other Hollywood men in power, victims of sexual assault or harassment are coming out to share their stories in almost every field - news, politics, academics, sports, and more. Safety is a very serious concern for travelers.

"Message from TripAdvisor: TripAdvisor has been made aware of recent media reports or events concerning this property which may not be reflected in reviews found on this listing".

More than 400 million people visit TripAdvisor every month.

TripAdvisor said they are the first - but unlikely the last - properties to receive the new warning.

"I think that travel websites have a responsibility to be an advocate for their customers", Harteveldt adds.

She said access to accurate information is especially important in light of the deaths and injuries in Mexico and the failure by the State Department to properly warn tourists.

Amid a continuing deluge of reports detailing just how pervasive sexual harassment and assault are throughout U.s. culture, TripAdvisor is taking steps to protect its customers.

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