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Published: Tue, September 26, 2017
Economy | By Melissa Porter

Uber chief apologizes for London 'mistakes' after license loss

Uber chief apologizes for London 'mistakes' after license loss

TfL did not respond to Taxify's enquiries about shutting it down until Thursday, almost two weeks after the decision and a day before Uber's licence renewal was denied, City A.M. understands.

Uber's new CEO Dara Khosrowshahi is already trying to find ways to raise morale and the moral compass of the company.

The regulatory body charged that Uber did not properly report criminal offenses and challenged how its medical certificates are obtained.

Uber called on Monday for talks with London's transport regulator as soon as possible and pledged to make improvements in the way it reports serious incidents in a bid to retain its licence. "Obviously I am pleased that he has acknowledged the issues that Uber faces in London", Khan said in a statement.

Tom Elvridge, Uber's general manager in London adds "While we haven't been asked to make any changes, we'd like to know what we can do".

Mr Khan said: "I welcome the apology from Dara Khosrowshahi, the Uber CEO". Uber has launched a petition on the matter that has attracted over 750,000 signatures so far.

Former Uber CEO Travis Kalanick was forced to resign in the wake of lawsuits, sexual harassment charges and other complaints about the company.

Uber has also come under fire over its rates of pay and work conditions.

He told customers: "We won't be flawless, but we will listen to you; we will look to be long-term partners with the cities we serve; and we will run our business with humility, integrity and passion".

Transport for London said Friday that it wouldn't renew Uber's license because the company isn't "fit and proper" to operate in the city, where it has 3.5 million users and 40,000 drivers.

Uber has struggled with a series of scandals this year, ranging from accusations of sexism to suggestions that it used software to hide information from regulators.

He added: "While Uber has revolutionised the way people move in cities around the world, it's equally true that we've got things wrong along the way".

Police in London accused Uber last month of not reporting a sexual assault by a driver on a passenger, allowing the driver to strike again.

On Friday, London Transport Authority (TfL) chose to withdraw giant's license from private chauffeur-driven cars in British capital. Taxi drivers complain that Uber drivers don't have to comply with the same licensing standards, giving the ride-hailing service an unfair advantage and placing the public at risk.

"The revoking of Uber's licence shows a breakdown in communication between the world's biggest startup and one of the world's biggest urban transport provider", he said.

John Colley, a professor at the Warwick Business School, points out that Londoners have other options to black cabs, including pre-booked vehicle services such as Addison Lee.

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