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Published: Sat, September 30, 2017
Economy | By Melissa Porter

Ryanair cancels more flights as regulator threatens legal action

Ryanair cancels more flights as regulator threatens legal action

The CAA said that the airline will either have to re-route or refund all customers.

In addition to making restitution to those affected, the CAA also demanded Ryanair vow to assist any passengers whose schedules had been disrupted as a result of the mass cancellations announced over the preceding two weeks, as well as publicly advising them on how it planned to re-route passengers that would require it.

Europe's biggest budget airline also promises to "reimburse any reasonable out-of-pocket expenses incurred by customers as a result of these flight cancellations".

If this isn't available, the airline said it would offer the customer re-accommodation on any comparable alternative transport.

Among other complaints, the United Kingdom regulator said Ryanair had repeatedly failed to inform passengers about all the expenses they could reclaim in connection with flight changes.

However, it has emerged that Ryanair may force customers seeking flights with another airline in lieu of a cancelled Ryanair flight may be told to take busses or drive themselves in hire cars instead.

"While over 99pc of our 129 million customers will not have been affected by any cancellations or disruptions, we deeply regret any doubt we caused existing customers last week about Ryanair's reliability".

"There are clear laws in place, which are meant to assist passengers in the event of a cancellation, helping minimize both the frustration and inconvenience caused by circumstances completely out of their control", CAA CEO Andrew Haines said in the regulator's statement. Ryanair claims this move will eliminate the risk of further flight cancellations because "slower growth creates spare aircraft and crews across Ryanair's 86 bases". And, hot on the heels of news that it was cancelling up to 50 flights a day from mid-September to the end of October, it is facing a PR nightmare and trouble with regulators.

"We have taken on extra customer service staff and are moving now to process and expedite all EU261 claims from affected customers".

He said all passengers had been given a 40 euro (35.10 pounds) travel voucher per affected flight and that he hoped all compensation under European Union rules would be processed by the end of October.

"If anyone has had a flight cancelled - any airline, in this case Ryanair, needs to provide them with an alternative way of getting where they need to go".

Several popular routes used by United Kingdom travellers were hit, such as Stansted to Edinburgh and Glasgow, Gatwick to Belfast, Newcastle to Faro, and Glasgow to Las Palmas. It appears that Ryanair has now capitulated.

Ryanair says the cancellations were brought about because of an error with pilot holiday rosters.

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