Published: Sun, May 28, 2017
Economy | By Melissa Porter

British Airways cancels most flights from London

The airline tells CBS News correspondent Kris Van Cleave it has no evidence the disruption is the result of a cyber attack.

"We are extremely sorry for the huge inconvenience this is causing our customers and we understand how frustrating this must be, especially for families hoping to get away on holiday", Cruz said.

"All of our check-in and operational systems have been affected and we have cancelled all flights from Heathrow and Gatwick for today", Cruz said in a video message on Twitter on Saturday.

The airline said it was working to restore services out of Heathrow and Gatwick beginning Sunday, although some disruptions are expected.

BA has not said what is causing the computer problem, but says it is working to resolve it as quickly as possible.

The airline has not said how many flights will be delayed or canceled, nor how many people are likely to be affected.

British Airways' GMB union has reportedly blamed the airline's decision to outsource hundreds of IT jobs to India previous year for the IT failure related problems on Saturday.

In response to tweets from travelers, the airline said it was experiencing a "global system outage" affecting its website, online check-in, contact centers and baggage tracing.

She later said she and others were then told they could not transfer to other flights because "they can't bring up our details".

The airline has suffered other IT glitches recently, leading to severe delays for passengers in July and September previous year.

Passengers described "chaotic" scenes at the airports, with some criticising BA for a lack of information.

Due to the enormous disorder and inconvenience, British Airways is offering its customers full refunds or a rescheduling option, according to BBC News.

Jack Baine was one of many travellers caught in the chaos.

Ebenezer saw lots of slow-moving lines, with some people asked to wait outside Terminal 5, he said.

Earlier in the day, the UK's flagship carrier said all flights from the Heathrow and Gatwick aiports had been cancelled up to 5pm local time, but a spokesman later told AFP that all flights for Saturday had been grounded. "They were totally crippled". Both airports - major hubs for worldwide travel - are overflowing with stranded, frustrated passengers.

Architect and TV presenter George Clarke was stuck in Heathrow. "No updates or staff around", travel writer and blogger @WildWayRound tweeted.

"Eventually after sitting on the tarmac for one and a half hours we disembarked the plane". He said passengers on planes that have landed at Heathrow were unable to get off because there was nowhere to park.

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