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Published: Wed, April 19, 2017
Economy | By Melissa Porter

United Airlines Will No Longer Bump Paying Passengers for Employee Rides

United Airlines Will No Longer Bump Paying Passengers for Employee Rides

An Illinois lawmaker on Monday introduced a bill to ban the forcible removal of travelers from flights by state or local government employees after a United Airlines passenger was dragged from an aircraft last week.

In the immediate wake of the incident, United's shares dipped roughly 4 percent, eroding almost $1 billion in the company's market value. While people overwhelmingly chose American over United when conditions were the same, small adjustments in the flights gave United much better odds. He later went on ABC's "Good Morning America" with a more contrite message and promised a full review of United's policies regarding oversold flights.

Public outrage started after a video emerged showing police dragging a passenger off a flight Sunday to make room for United Airlines employees. But the policy forbids passengers from capturing other passengers or airline personnel without their consent.

The development comes after the United Airlines announced to compensate all passengers on the flight in which 69-year-old Dr. David Daowas was forcibly removed from his seat, after refusing to give up his seat on an overbooked flight. An airline spokesman said the airline does not set a cap on compensation for passengers, but said gate agents work with customers to ensure they set compensation amounts properly in order to obtain the correct number of volunteers. The case, however, highlighted the common practice by airlines to sell more tickets than available seats. "I don't think we need to have additional legislation to try to control how the airlines run their business in this space".

United Airlines said the move was aimed at improving its customer services.

"This can never - will never - happen again on a United Airlines flight", he said.

Even when the American flight was $66 more expensive and had a layover in Cleveland, 44 percent of those who had heard about United still choose American. "The fact that United can get away with this underscores just how few rights consumers have the minute they step into an airport".

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