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Published: Sun, April 16, 2017
Economy | By Melissa Porter

TMZ: United changes policy for overbooking and removing passengers

TMZ: United changes policy for overbooking and removing passengers

"This violent incident should never have happened and was a result of gross excessive force by Chicago Department of Aviation personnel", the union said. It also appears that the flight in question was not overbooked, just full.

In an internal memo obtained Friday by The Associated Press, Delta Air Lines said gate agents can offer up to $2,000, up from a previous maximum of $800, and supervisors can offer up to $9,950, up from $1,350.

Data from Britain's Civil Aviation Authority showed an average of 0.02% of passengers traveling to or from the United Kingdom experienced so-called denied boarding in 2015, equivalent to more than 50,000 people. While the airline would not reveal its payment limits, it did state that it has changed its policy regarding when employees can book a seat on a flight.

Overselling flights is a fact of life in the airline business.

United Airlines crew members will not be able to bump a passenger who is already seated in one of the airline's planes, according to NPR.

The move comes one day after attorneys for Dr. David Dao said the Kentucky man, who was dragged from the United Express flight, suffered a significant concussion, broken nose and lost his two front teeth in the ordeal. If they refuse to stop overbooking, as many have suggested, then the least they can do is offer passengers a boat load of cash. United was trying to make room for four employees of a partner airline, meaning four people had to get off. United says it has tried to contact the family.

Mrs Bell told CNN that United reached out to her husband on Thursday to apologise and to offer compensation for the incident.

Last year Delta got more passengers to give up their seats than any other US airline, partly by paying more than most of the others. If Delta paid $9,950 to every person it bumped involuntarily a year ago, that would total $12 million.

"I think the airline industry will do everything they can to avoid new regulations being imposed, but to achieve that, they'll need to do a better job policing the situation themselves", Harteveldt said.

Also, United is "in the process of conducting a thorough review of our policies, including how we incentivize customers in these situations", said spokeswoman Megan McCarthy.

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