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Published: Mon, October 10, 2016
Economy | By Melissa Porter

Samsung knew for days its replacement Galaxy Note 7s were catching fire


At this point, it's irresponsible for us to say anything else: If you own a Samsung Galaxy Note 7 you should immediately stop using it and return it for a refund - all the major United States carriers will exchange the phone, regardless of purchase date. However, it said customers with a replacement device or new Note 7 could exchange it under the company's standard "remorse" policy that lets customers return devices within 14 days.

Carriers across the United States have taken note of the issue and considering that even replacement devices cant contain themselves - pun intended - are offering users plans, that will enable them to trade in the Note 7 for other devices. If we conclude a safety issue exists, we will work with the CPSC to take immediate steps to address the situation.

Klering said he contacted Samsung, which wanted him to give it his phone and paid for it to be X-Rayed. A man named Michael Klering, from Nicholasville, Kentucky in the United States woke up one day at 4 AM to see that his replacement Galaxy Note7 device had caught fire, and that his room was filled with smoke.

AT&T says it hasn't sold Note 7 phones since the initial recall was announced.

Samsung and U.S. officials announced the recall after 92 reports of batteries overheating in the United States, with 26 cases involving burns. The latest incident also raises questions about the future of the Note 7 itself, a phone that before reports of exploding batteries surfaced had generated glowing reviews. If there is actually an issue with these replacement phones, Samsung will be forced to pull them from the market as well, and issue another recall.

The controversial Samsung Galaxy Note 7 has had the unusual attention it is getting.

I'm going to echo the wise words of The Verge here: If you have a Galaxy Note 7, please stop using it.

"If your aggressive sales pitch causes a consumer to suffer property damage, you've just damaged your relationship with this customer", he said. Profit for companies in the S&P/TSX retreated 11 per cent in the second quarter amid lackluster economic growth. The other incident occurred in Kentucky. Instead of trying to save Note 7, Samsung should work on saving their reputation - something which is getting more and more hard to retain with each passing day.

And it continues; Klering says that he received a text message that seems to have accidentally been sent to him by a Samsung representative. Later, when passengers returned for personal belongings, they reported the "phone had burned through the carpet and scorched the subfloor of the plane".

The Samsung caught fire on Friday, October 7, turning into a warped and melted mess.

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