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Published: Wed, September 28, 2016
Tech | By Dwayne Harmon

Majority of United States users opt to stay with Galaxy Note7 after recall

Majority of United States users opt to stay with Galaxy Note7 after recall

Samsung's global replacement programme for the Galaxy Note 7 has received strong response from consumers.

A Samsung Galaxy Note 7 caught fire in an IndiGo aircraft flying from Singapore to India. In the meantime, the incidents continue after the announcement of the recall, with recent reports by customers of their phones catching on fire.

The Korea Times says that it took Samsung five days to exchange with the new one with the customers, though the sale percentage of the new Note 7 has been lessened as by expected. Moreover, Samsung executives reportedly informed the regulator that Galaxy Note 7 manufactured till September 15 will not be sold in India to resolve battery issues.

As of Monday, 57 percent of Note 7 owners had swapped for new devices, Samsung Europe said.

Samsung's Galaxy Note 7 was released in mid-August, just ahead of Apple's iPhone 7 launch.

CPSC said it had received 92 reports of the batteries overheating in the US, including 26 reports of burns and 55 reports of property damages, including fires in a auto and garage.

Samsung also announced last week that people in the USA with the faulty smartphones can either go for a replacement or a full refund for their device.

Many airlines are refusing to allow the devices on their planes unless they are turned off and not charged during the duration of the flight.

According to Samsung, the rate of recalling the products are falling sharply if the new sales have resumed last September 28. Replying to The Wall Street Journal on Friday, Samsung stated that the issue was "completely unrelated to batteries" and the instances were "isolated cases" rooted in mass production problems.

The South Korean major has already recalled Galaxy Note 7 in various countries. Users can return the device to a local carrier or Samsung call center.

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