Latest
Recommended
Published: Fri, August 12, 2016
Economy | By Melissa Porter

Delta: Fewer flight delays, cancellations Thursday

Delta: Fewer flight delays, cancellations Thursday

For the first time in days, the flight schedules for Delta Air Lines are nearly back to normal Thursday following three consecutive days of cancellations and delays associated with a worldwide computer outage that began Monday.

Delta began Wednesday's operation with a little more than 150 system-wide cancellations after roughly 800 flights were canceled TuesdayThe system-wide outage that the company experienced Monday started with a power outage in Atlanta around 2:30 a.m.

The airline is still investigating the cause, Chief Executive Ed Bastian said in an online video post, adding that the company has invested "hundreds of millions of dollars" in infrastructure upgrades and backup systems.

Delta has canceled more than 2,100 flights so far this week, the a lot of them happening Monday and Tuesday.

Delta did give customers booked on flights that are canceled or delayed more than three hours an additional $200 voucher, but that offer expired Wednesday.

"We're going to do everything we can to make certain it does not ever happen again", he said.

The fire was extinguished without assistance from the local fire department, the spokesman said Thursday, declining further comment.

Frustrated fliers like Camille Davies-Mandel of Maplewood, New Jersey still faced multihour waits at airport lines on Wednesday.

About 17 hours after the outage at one of its facilities, Delta was struggling to resume normal operations and clear a backlog of stranded passengers. The airline is waiving certain change fees for travelers booked to fly this week through Thursday who want to reschedule their travel to a later date through August 21.

"Some of the men were yelling", she said.

Analysts expect passenger refunds, overtime hours for workers and other costs will reduce Delta's profit this quarter.

The power outage at Delta's headquarters in Atlanta resulted in a data center transformer blowing out.

Delta Air Lines cancelled about 25 flights Thursday morning, with some of those due to bad weather, as the Atlanta-based travel carrier continued to recover from Monday morning's power outage.

Like this: